Privacy Policy

Last Updated: July 13, 2026

Introduction

This Privacy Policy explains how crag-cougar collects, uses, stores, and protects personal information provided by users of our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection legislation.

Information We Collect

We collect information that you provide directly to us when using our services, including:

Personal identification information (name, email address)
Property search preferences and requirements
Communication records and correspondence
Service selection and consultation requests
Any additional information you choose to provide in forms or messages

How We Use Your Information

We use collected information for the following purposes:

To provide and deliver the property consultancy services you have requested
To respond to your inquiries and communicate with you about our services
To understand your property requirements and provide personalized recommendations
To improve our services and website functionality
To send service-related communications and updates when necessary
To maintain records of our business relationship and service delivery

Legal Basis for Processing

We process your personal data based on:

Consent: When you voluntarily provide information through our forms
Contract: When processing is necessary to fulfill services you have requested
Legitimate interests: To operate and improve our business while respecting your rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

With property owners or landlords when coordinating viewings or lease arrangements on your behalf
With service providers who assist us in operating our business, under strict confidentiality agreements
When required by law or to protect our legal rights
With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage systems with access controls
Regular security assessments and updates
Staff training on data protection principles
Encryption of sensitive communications

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

Active client information: Retained for the duration of our service relationship plus six years
Inquiry information: Retained for two years from last contact
Financial records: Retained in accordance with UK tax and accounting requirements

Your Rights

Under data protection law, you have rights including:

Right to access your personal data we hold
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided in the Contact section below.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when visiting such sites.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting the updated policy on this page with a revised date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: 45 Park Square East, Leeds LS1 2NL, United Kingdom

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.